30-Days Return / Exchange Policy
Below Are the Detailed Instructions on How to Process a Return or Exchange. the Policy Begins from the Date of Purchase. Please See Whether Either of These Pertain to You and if Your Order is Covered by Our 30 Return Policy.
The Following Reasons Are Covered by Our 30-day Full Coverage Return/exchange Policy.
1. We Sent the Wrong Order or Item(s), You Received Any Broken Items, or the Quality of the Products You Received is Poor/defective.
2. You Received the Incorrect Photo Charm. if the Picture’s Appearance is Different from the Photo Provided to Noveltyst.
3. Paint is Chipping, Crystals Are Falling Off, Etc. (we Will Only Replace the Item(s) or Exchange Them for Item(s) of Equal or Lesser Value.)
The Following Reasons Are Not Covered by Our 30 Day Return Policy, and We Are Not Liable for These Issues.
1. Products Are Exposed to Corrosive Substances, or Chemicals. Exposure to Harsh Chemicals Can Alter the Appearance of Your Noveltyst Product. These Chemicals Include, but Are Not Limited To, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized Silver is Easily Damaged.
2. Products Are Damaged by Misuse, Mishandling, or Poor Maintenance.
3. Silver Pieces Are Tarnished by Oxidation and Overtime They May Appear Black. to Fix This, Please Clean the Item with a Silver Polishing Cloth to Return the Item to Its Original State.
We Accept Returns and Exchange
1. How Do I Make a Return?
First E-mail Us at Support@noveltyst.com. and Let Us Know Your Order Number. then We Will Provide You with Instructions and a Return Address to Ship Your Set Back. All Returned Items Will Be Inspected to See if You Have the Qualify for a Refund. Please Ensure That the Original Appearance is Not Damaged, No Stained and No Used. if the Goods Are Damaged Due to Your Improper Operation, We Refuse to Return the Goods.
Note: We Highly Recommend to Ship Your Set Via a Trackable Shipping Option, As That Can Greatly Expedite the Process.
2. What is the Return Period?
We Provide a Refund & Exchange Period within 30-calendar-day of the Date That You Receive Your Package.
3. Do I Have to Pay for the Return Shipping?
A. Personal Reason: Dislike/unsuitable for Return
Yes, You Are Responsible for All Return Shipping Costs. We Recommend That You Send Your Return with a Tracking Option, Because We Will Not Be Responsible for Lost Returns.
B. Quality Problem: Wrong/damaged Products for Return
No, You Don't Need to Bear the Return Shipping Costs. Please Send Us an Email with Your Order Number Details, Also the Problem Pictures. We Will Look into the Case Once We Receive Your Email, then Offer You Some Solutions.
4. How to Exchange?
First E-mail Us at Support@noveltyst.com. and Let Us Know Your Order Number. Explain Why You Want to Exchange and Exchange What. Our Customer Service Will Look into the Case Once We Receive Your Email, then Offer You Some Solutions.
5. Do I Have to Pay for the Exchange Shipping?
A. if You Want to Exchange an Item Without Any Quality Problem for Exchange, Please Send an Email to Us at Support@noveltyst.com. with Your Order Number Details. We Will Offer You the Return Address. but You Are Supposed to Pay the Shipping Fee and the Price Difference.
B. if the Item You Received Has Any Quality Problem, Such As Wrong or Damaged Products, You Don't Need to Pay for the Shipping of Exchange. Just Send Us an Email with Your Order Number Details, It Will Be More Persuasive if You Attach a Picture of the Packing Box Containing the Shipping Information and a Picture of the Item You Received in the Email. We Will Look into the Case Once We Receive Your Email, then Offer You Some Solutions.
6. when Will I Receive My Exchange?
We Will Arrange the New Order Delivery After We Have Received, and Confirmed That the Returned Hair Products Can Be Also Used. All Customers Must Contact Us After Sending the Package Back and Provide Us with the Tracking Information, in Order for Us to Place the Order for Your Exchange. It Takes 3-5 Business Days to Process All Orders. Please Use the Safe Logistics Company Such As Usps/postal Office International Delivery Company, and Do As We Suggest. Usually Orders Take 7-15 Business Days to Be Delivered with Standard Shipping.
Work Phone: +86 171 5592 1528
Working Hours: 9:30 Am-5:30 Pm Gmt+8
Company Address: Room 303, No. 10 Shangling East Street, Huangpu District, Guangzhou
We Will Reply You within 24 Hours After Receiving Your Email. if You Have Any Questions, Please Email Us. This is the Most Effective Way to Solve the Problem. Note That It May Be in the Spam Mailbox.